User data deletion
You can request deletion of your CheerClub account and the personal data associated with it at any time.
Send your request by email
Email us from the address associated with your CheerClub account. If you used CheerClub only as a cheerer, include the name and phone number you provided so we can locate your records.
Request data deletionWhat to include
- Use the subject line “User Data Deletion Request.”
- Tell us whether you used CheerClub as a runner, a cheerer, or both.
- Provide the email address or phone number associated with your records.
- Do not send your password, verification codes, or payment information.
What happens next
- We will acknowledge your request and may ask you to verify control of the associated email address or phone number.
- After verification, we will delete your account and associated runs, cheers, voice recordings, profile information, and notification details, except records we must retain for legal, security, fraud-prevention, or telecommunications compliance.
- We will confirm when deletion is complete. We endeavor to complete verified requests promptly and within 45 days.
- Residual encrypted backup copies may remain temporarily until overwritten through our normal backup cycle.
You can stop CheerClub text messages immediately at any time by replying STOP. This does not replace a full deletion request.
Need help?
Contact support@cheerclub.app. Requests are handled by CPM AI, Inc. (d/b/a CheerClub).